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FAQ's

+ How long does the shipping take?
The average delivery time of our products is 10-20 working days worldwide.

+ How can I check the status of my order?
You can find the status of your order on our Track & Trace page by clicking here.

+ Where can I buy Charlotte Stephers™ products?
Charlotte Stephers™ products are only available through this webshop. In this way we can guarantee the best price and avoid unnecessary margins for intermediaries who increase the sales price.

+ What about shipping costs and returns?
We offer free shipping worldwide, with tracking number. Returns will be accepted within 14 days after receipt of your order, provided they comply with the general terms and conditions.