The visitor is the person who uses www.CharlotteStephers.nl and/or its services.
We are aware that the visitor has confidence in us. We see it as our responsibility to protect your privacy. On this page we let the visitor know what information we collect when the visitor uses our website, why we collect this information and how we improve the user experience.
We always treat your personal information with care, we take care of it and keep it safe. What Charlotte Stephers does with your personal information and why it is needed, we are happy to tell you here.
Use of our services
When the visitor signs up for one of our services, we ask the visitor to provide personal information. This information is used to perform the service. The data is stored on the own secure servers of Charlotte Stephers or those of a third party. We will not combine this data with other personal data we have.
This data includes the following points:
- Personal identification data: name, surname;
- Contact information: address, e-mail, telephone number;
- Payment information; VAT number, Bank account number;
- Other information that you voluntarily decide to share with us: social media accounts, login ID, IP address, feedback and opinions.
We generally process your personal data for the following purposes:
- Sign up and verify / authenticate users to purchase items
- Retargeting and advertising
- Communication between Charlotte Stephers and website visitors
- Create and send invoices
- Advertising to customers with similar purchasing behaviour
- Spam prevention
- Sending newsletters by e-mail
- Analysis of statistics and optimisation of our business operations
We collect your personal data on the basis of the justified interests or your consent, that you can revoke at any time.
When the visitor sends email or other messages to us, we may retain those messages. Sometimes we ask the visitor for his or her personal data that is relevant to the situation in question. This makes it possible to process questions and answer requests. The data is stored on our own secure servers of Charlotte Stephers or those of a third party.
You have the right to access the information we process. You can contact us directly for this purpose. We ensure that we send a copy of the data we process about you. We may need to verify your identity to comply with the request. If you suspect that the information we process about you is incorrect, please contact us to update your information. As a visitor, you have the right to object to the data processing at any time.
Data provided by visitors may be retained for statistical analysis purposes, including through Google Analytics and advertisements. These statistics are used to optimise advertising and services. This allows us to see how our visitors use the website and improve the website accordingly. We want to be able to provide you with relevant and personal information in a user-friendly manner. To this end, we use different types of cookies on our websites. For example, we place cookies that are necessary for the functioning of the site. These include the ability to respond, the operation of spam filters, video playback and caching to make the website faster.
We collect data for research in order to better understand our customers so that we can tailor our services accordingly.
This website uses "cookies" (text files that are placed on your computer) to help the website analyse how users use the site. The information generated by the cookie about your use of the website may be transferred to Charlotte Stephers' own secure servers or those of a third party. We use this information to track how you use the website, to compile reports on website activity and to offer other services relating to website activity and internet use.
We collect data for research in order to gain a better understanding of our customers so that we can tailor our services accordingly.
Cookies in general ensure a better and faster functioning of the site.
In general, cookies are stored for the duration of the (browser) session. We do not use your IP address to track or record your online behaviour. Usually we are unable to link your IP address to your name, address or other identifying information, except when you provide us with such information and continue to use the same IP address.
You can unsubscribe from cookies at any time by configuring your Internet browser to stop storing cookies. The information is not shared with third parties except for web applications that we use for our online store. This includes the WebwinkelKeur review system. This information will only be used for the purpose of the application in question and will not be distributed further. Furthermore, in some cases the information can be shared internally. Our employees are obliged to respect the confidentiality of the information provided by the visitor.
Data will be kept
When you place an order, we will keep the order information with us, unless you ask us to remove this information. In doing so, we would like to make it clear once again to Charlotte Stephers that all information is treated with great care and respect.
Choice of personal data
We offer all visitors the opportunity to view, change, or delete all personal information that has been provided to us up to that point.
Adjustment/unsubscribe service newsletter
At the bottom of each mailing, the visitor will find the opportunity to modify his or her details or to unsubscribe.
Turn off cookies
Most browsers are set to accept cookies by default, but the visitor can reset his or her browser to refuse all cookies or to indicate when a cookie is sent. However, some features and services, on our and other websites, may not function properly if cookies are disabled in the browser.
This Privacy Statement is tailored to the use and capabilities of this site. Any adjustments and/or changes to this site may result in changes to this Privacy Statement. The privacy statement was last updated on 19-4-2019.
Questions and feedback