At Charlotte Stephers you have a cooling-off period of 14 days after the day of receipt of the entire order, exclusively stating the reason for exchanging or returning the order.
To exchange or return your order follow the steps below.
1. Please contact us via the contact page and request the return form. Don't forget to add your order number and full name.
2. Check if your order meets the given conditions.
3. If possible, pack the items in the original packaging and add the completed return form to the box.
4. Deliver your parcel to your nearest post office and make sure you provide your parcel with a Track & Trace code. As a sender, you are responsible for sending your parcel.